Before i break for the festive season i choose to celebrate one of the matatu saccos in my hometown.They have gone out of their way to create more customer satisfaction by ensuring that they send  texts  to customers receiving  parcels informing them that the parcels have been sent through their service platform and the customers are also informed through text on arrival of their parcels at the intended destinations.I celebrate their effort and we can all in our unique ways drive customer experience and satisfaction higher in the new year.Merry christmas and a happy new year.

Awesome Koigu

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