How do you feel when a customer approaches you with an issue that involves your department yet you have no clue of how to resolve it?The way you address it from the beginning and customer management skills  employed  before any resolution is given, contributes to our growth to resolve issues calmly and effectively and with an assurance to the customers that something can be done.Being good at it reduces complaints and is also a growth catalyst to both individuals and brand.We may not have solutions to all complaints but how we handle them will determine our customers experience with us.Employ the skills,grow and you will achieve your purpose.

Awesome Koigu