Sipping a cup of hot chocolate as i think through the occurences for the day and ofcourse what  i remember quickly is what happened that was very off or very superb or outstanding.It inspires me as i get to a very personal level and think of maybe how i offered a service whether i could have done it better and also assess the customer satisfaction.There is always a room for improvement even where i feel i did my best.What if we all cultivated this habit of assessing ourselves,accepting each day that we can all raise our bars higher?#personal assessment#branding