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theawesomekoigu

Derived Feeling

Seasonal customer satisfaction.

As we usher in the new year with its bigger and better storehouses i would like  to remind us of extending the customer experience that we openly extended to everyone who came our way and required our services or buying our goods.Did we welcome them nicely just because we were all in the merry season And baskets had to be filled?create in your subconscious what you would love to see and experience in your everyday life#Createandbuildon

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Controls on customers’ items irespective of their value

Last Sunday i walked into my favourite supermarket in my home town.I had carried some fruits that i had bought on my way there and had no choice than to leave them at the luggage counter.After i wa…

Source: Controls on customers’ items irespective of their value

Controls on customers’ items irespective of their value

Last Sunday i walked into my favourite supermarket in my home town.I had carried some fruits that i had bought on my way there and had no choice than to leave them at the luggage counter.After i was through with shopping i stepped out and forgot to pick my fruits but i was hopeful that i would pick them the following day after work.The following day i went to the luggage counter and asked for my fruits.The attendant informed me that all my fruits had been eaten by rats.I smiled and informed him that it was well with me though i could see doubts on his face.I wondered what if it was something valuable to a customer and incase of left out valuables on such counters are there controls to ensure that they are safe and well kept even if at times there  are cautions of leaving luggage in such areas at own risk?Non revenue generating areas also need quality controls for the welfare of customers. ( a random thought)

Awesome Koigu

Problem solving skills yields progress and purpose

How do you feel when a customer approaches you with an issue that involves your department yet you have no clue of how to resolve it?The way you address it from the beginning and customer management skills  employed  before any resolution is given, contributes to our growth to resolve issues calmly and effectively and with an assurance to the customers that something can be done.Being good at it reduces complaints and is also a growth catalyst to both individuals and brand.We may not have solutions to all complaints but how we handle them will determine our customers experience with us.Employ the skills,grow and you will achieve your purpose.

Awesome Koigu

Frustration👉inspiration

Source: Frustration👉inspiration

Frustration👉inspiration

By being optimistic most of you will agree with me that in our everyday business life,customers frustrations in most cases normally gives us opportunities to create new and better ways to serve them as well as polishing us up to improve on products/service delivery.Taking care of customers’ concerns and being inspired by their experiences and desires can only help us to outweigh their frustrations and inspire us to be better.The turn around of the involved duo feelings can dictate the lifeline of our businesses,relevance and financial performance.Be inspired,their feelings our business!!

Awesome Koigu

Service and ettiquete

Popped in one of the private hospitals in Nyeri town around 7.20pm.Felt sorry for a nurse who stepped in late to be on duty.Did i have to know why she came in late and the reason?The supervisor could have settled that issue in a more private area.Internal issues should always be solved away from the customers.Service manners!!

Awesome Koigu

New year

Standardisation in service and products will define our brands better than before.New year calls for exemplary service and standardised products.Happy new year.

Awesome Koigu

Right and timely information

Source: Right and timely information

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